Cadalys is a software company who delivers innovative solutions for the Salesforce Platform on the AppExchange. Apps include: Concierge: Intelligent Knowledge base search and workflow tool for portals and CRM users CareIQ: Purpose built clinical workflows or Payers and Providers, leveraging evidence-based guidelines.

With over a decade of proven experience designing and delivering purpose-built apps on the Salesforce platform, Cadalys has been consistently recognized for our innovation, success and value in the Salesforce ecosystem. Our history is marked by numerous accolades and achievements that illustrate our commitment to bringing the power of the possible to companies and users around the world. We continue to lead in innovation on the Salesforce platform, and have been recognized countless times for our superior delivery and expertise.

Position Summary

The Salesforce Technical Architect role at Cadalys plays a crucial role on our Expert Services team. Cadalys’ Expert Services team is a team focused on providing implementation services and implementation services support to our partners that are installing and configuring Cadalys products. Your job is to ensure that all Cadalys products are installed, configured, and customized successfully for our customers.

The Salesforce Technical Architect requires a high degree of technical skill in Salesforce and Cadalys products, but also requires a high degree of consulting, relationship building and management, and an ability to see the broader picture of what our products can do for our customer’s team members and customers. We will teach you our products, you just need to bring the aptitude and attitude to learn new skills, building on top of your already robust Salesforce Service Cloud and/or Health Cloud skills. Also, you must be able to speak to a wide range of audiences from highly technical to strictly business focused, bringing a friendly face to deep technical conversations. The technical architect will work in parallel with a Delivery Consultant and/or Developer team on an account and may function as lead at times depending on the nature of the project.

As a Technical Architect you are responsible for successfully designing and managing the delivery of technical solutions in support of Cadalys products and/or a larger implementation on the Salesforce platform. Often your work will be in support of another implementation partner or customer project team but may also be as technical lead of a larger implementation that Cadalys is leading. You will also be responsible for maintaining an ongoing comprehensive understanding of how the Cadalys products fit into the broader Salesforce Service Cloud and Health Cloud ecosystems.

Finally, You will be responsible for building trust with our customers, working closely with both Cadalys and Customer project teams. You will also be managing a team of technical/developer resources and will be responsible for ensuring that they are utilizing Cadalys development best practices, are representing Cadalys well to our customers and partners, are following through on their performance goals and initiatives, and are contributing to the Cadalys culture in positive ways.

General Job Requirements

  • Continuous Development of SFDC Skills
  • Stay up to date on other applicable technologies
  • Grow awareness and expertise in 3rd party solutions and capabilities
  • Professionally represents Cadalys in projects and on sales calls
  • Able to work individually, as well as with other team members
  • Proficient oral and written skills
  • Creative thinker
  • Typically, will have 8-10+ years of consulting or technical solution delivery experience
  • Minimum Education: B.A. or B.S. in Computer Science, Engineering, Mathematics, Economics or Business.

Role-Specific Job Requirements

  • Overall design responsibility on projects that Cadalys is leading design activities on.
  • Recommend best practices to customers
  • Established and continued growth of Vertical or Platform Expertise, e.g. Lightning, APEX (Platform), and/or Healthcare (Vertical)
  • Maps business requirements to system/technical requirements
  • Serves as primary liaison to customer technical team on projects
  • Leads technical design sessions
  • Leverages experience and findings from analysis/design to work with PM to estimate technical resource needs.
  • Responsible for writing technical documentation, including any technical specifications required in support of our projects.
  • Delegates work to developers while continuing to be hands-on wherever necessary.
  • Able to understand, clarify, and communicate complex processes.
  • Accountable for successful completion of project, ensuring that it meets business requirements.
  • Responsible for building consensus and influencing decision-making towards key project outcomes.

Management Skills/Requirements

  • Manage up to 5 developers
  • Frequent contributor to team knowledge growth
  • Contributes to individual contributor's career growth
  • Establishes deadlines and manages team members towards deadlines
  • Directs work of team members
  • Creates direction, then hands off execution to other team resources
  • Fills Gaps in project team skills
  • Identifies areas of risk and conflict, and institutes risk mitigation plans to minimize the impact of identified risk/conflict
  • Escalates issues they are not able to address
  • Serves as escalation point across all Cadalys project teams
  • Responsible for developing and evolving standards for technical requirements and product packages to keep up with evolving industry standards and best practices.
  • Has additional accountability for ensuring that solutions meet business outcomes.
  • Responsible for supporting Executive Leadership in developing and leading team activities in support of skill and career growth.
  • Responsible for developing internal team processes and forums for addressing needs.
  • Responsible for enforcing Cadalys development standards.
  • Responsible for participating in performance review processes for any managed resources.


If we've intrigued you and you are the right candidate for the role, we will offer:

  • A chance to contribute to a company developing a compelling, category defining product
  • Challenging and fun work with a chance to make distinct, company-shaping tangible contributions
  • An energized, diverse and ambitious team of people on a mission
  • Competitive cash and equity compensation
  • Comprehensive and affordable medical, dental and vision plans
  • Time-off and leave programs designed to meet critical needs for rejuvenation and, when needed, extra support to cope with life events
  • Flexible, creative workplace (Remote-based!)

Cadalys is an Affirmative Action/Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.